What's new in FLiiP

FLiiP ships new features all year. Here is what we released recently, what each one does, and why it matters for your gym.

A product team that ships.

We ship every few weeks, and each release waits for you. Turn it on when your gym is ready, with your customer success manager walking you through it.

6 features shipped and ready to turn on
Last 90 days

Day & Hour Passes

FLiiP now lets you create memberships with a duration in days or hours. Offer day passes, 24-hour passes, and other short-term access options for drop-ins and occasional visitors, without workarounds.

Why it matters

  • Offer short-term access without relying on one-session pack workarounds
  • Sell passes through the Member App or your public sign-up page

Advanced Analytics

Build your own dashboards and reports on top of everything FLiiP already tracks, then ask questions in plain English and get charts back. No exports, no spreadsheet gymnastics.

Why it matters

  • Answer revenue, retention, and attendance questions the moment they come up
  • Build dashboards per location and compare clubs side by side
See FLiiP Intelligence →

In-person payment terminals

Take card payments at the front desk with terminals that talk directly to FLiiP. Every tap lands on the right member profile, on the same billing system as your online payments.

Why it matters

  • One payment system across online, in-app, and front desk
  • No manual reconciliation between a standalone terminal and your member billing

E-signature

Members can now sign agreements and waivers digitally, from the admin, the member portal, or the Member App. Signed documents attach themselves to the member profile.

Why it matters

  • Stop chasing paper waivers and scanning PDFs
  • Every signed agreement is stored on the member profile, ready for an audit

AI Churn Predictor

FLiiP now flags the members most likely to cancel, weeks before they do. The AI reads attendance, booking, and payment patterns and hands your team a ranked list of who to reach out to first.

Why it matters

  • Catch quiet quitters while a conversation can still change their mind
  • Give your team a daily, ranked outreach list instead of a gut feeling
See how it works →

AI Receptionist

An AI receptionist that answers your phone day and night, in English and French. It greets prospects, answers questions about your gym, books tours, and texts back the calls your team misses.

Why it matters

  • Never lose a lead to voicemail again, including nights and weekends
  • Every call is logged in the CRM with a transcript, so follow-up is easy
Hear it handle a real call →

Smart payment retries

Failed payments now retry themselves at the moment they are most likely to succeed. FLiiP recovers declined cards automatically before they turn into unpaid balances or cancellations.

Why it matters

  • Recover revenue you were writing off, without staff chasing anyone
  • Members keep training instead of getting locked out over a card hiccup

Zone and access management

Control which doors, floors, and zones each membership opens, with NFC access hardware from Gantner and Passport Technology wired straight into FLiiP.

Why it matters

  • Sell premium zones like sauna, recovery, or a 24-hour floor as their own memberships
  • Check-ins, access rights, and billing live on one member profile

The next release is already in motion.

Book a demo and see what is live today and what is coming next quarter.