What's new in FLiiP

FLiiP ships new features all year. Here is what we released recently, what each one does, and why it matters for your gym.

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A product team that ships.

We ship every few weeks, and each release waits for you. Turn it on when your gym is ready, with your customer success manager walking you through it.

10 features shipped and ready to turn on
Last 90 days

Freeze fees

Charge a fee when payments are suspended during a membership or service freeze. Set a default for memberships and another for services, adjust or waive it on any single freeze, and FLiiP schedules the fee on the member's billing cadence and emails them the freeze dates and total. Available for gyms using Adyen.

Why it matters

  • A steady source of revenue from freezes, with the default set once and the exception handled in seconds
  • Staff see "Currently on freeze" with the reactivation date and fee, and members get a clear confirmation of what they will be charged
Read the help article →

Cancellation fees

Protect membership revenue with a transparent cancellation fee. Set a fixed amount per location, with taxes if they apply, assign it to the memberships you choose, and FLiiP charges it when the cancellation is confirmed, whether staff or the member cancels. Members see the total before they confirm.

Why it matters

  • Recover revenue on early cancellations with no manual work for your team
  • Cancelling stays as clear as signing up, with the fee and taxes shown up front, in line with rules like Quebec's
Read the help article →

Processing fees

Pass the cost of credit card processing on to the members who pay by credit card. Set a percentage and FLiiP adds it to eligible credit card payments, recurring ones included, as a separate line the member sees before confirming and on the invoice. Available on FLiiP Payments.

Why it matters

  • Card processing costs stop coming out of your margin, a standard practice for US gyms
  • The fee adjusts to the card used, online or on the terminal, so debit and prepaid cards are never charged and no one calculates it by hand
Read the help article →

Overdue fees

When a planned payment fails or a balance stays unpaid, FLiiP now charges the fee for you. Set a first decline fee, then a recurring overdue fee with its own amount, interval, and maximum number of charges, on membership and service contracts, by credit card or direct debit.

Why it matters

  • Recover revenue from failed and unresolved payments without your staff chasing anyone
  • Every fee in the sequence shows in the member's payment history and links back to the original transaction, so anyone at the front desk can explain a charge in seconds
Read the help article →

Front desk upgrades

Four updates that save your team time. Registration forms now take up to six custom fields, cancelled appointments record a reason, payment and waiver alerts show which location they belong to, and members denied at the door see why on their phone.

Why it matters

  • Collect what your gym needs at sign-up, like an emergency contact, as free text, a dropdown, or an image, instead of chasing it at the front desk later
  • See why appointments get cancelled, in the member's visit history and in a dedicated cancellation report
  • Staff at one club know right away when a balance or an unsigned waiver belongs to another club, on the check-in page and the member profile
  • Members turned away at the door see why in their mobile app, like an expired membership, a pending payment, an unsigned waiver, or a zone they can't access, and fix it without lining up at the desk. Works with Gantner and Passport Technology

Talk to your data

Advanced Analytics now answers questions. Ask about your gym in plain language, in any language, and get a chart with a short AI summary, then save it to a dashboard or have it emailed to your team on a schedule.

Why it matters

  • Go from weeks of reconciling reports to answers in seconds, without waiting on a data team or a support request
  • The numbers come to you, with scheduled email reports and an alert when a key metric crosses your threshold
See it in action →

Analytics apps

Advanced Analytics can now build apps, not just dashboards. Instead of a page of charts someone has to interpret, you get an interactive tool built around one job: a retention review, a front desk sales tracker, a monthly numbers pack for your ownership group.

Why it matters

  • A dashboard shows what happened. An app walks the person through what to do about it, which is what makes the numbers land with staff who do not live in reports
  • Apps work best when they target one clear use case, so your customer success manager scopes and builds the first one with you instead of handing over a blank canvas
See Advanced Analytics →

Share dashboards with your staff

Once you have built a dashboard, you can now share it with your team. Move it into a shared folder and the people with access open the same numbers you do, in read-only mode. No export, no screenshot pasted into a group chat.

Why it matters

  • Numbers that live only on the owner's screen do not change anything. Your managers see the metrics they actually influence, refreshed through the day
  • Sharing follows each person's existing location permissions, and shared dashboards are read-only, so nobody edits your numbers by accident
See Advanced Analytics →

E-signature

Collect legally binding e-signatures on membership and service contracts, all within FLiiP, no external tools. Members read the contract, sign it, then pay, the same order as signing at the front desk.

Why it matters

  • A checked terms box is not a signature. E-signatures hold up legally, with an audit trail that records IP, device, and timestamp (ESIGN Act compliant in the US, eIDAS in Europe)
  • Signing happens inside FLiiP checkout, on web and on mobile, with no redirect to another tool, and every signed contract lands on the member profile

Day & Hour Passes

FLiiP now lets you create memberships with a duration in days or hours. A day pass stays valid for a set number of calendar days and expires at 11:59 PM on the last one; an hour pass runs for a rolling number of hours from the moment it is bought.

Why it matters

  • Offer short-term access without bending one-session packs into day passes
  • Keep your reporting accurate, without drop-ins inflating your active member count or skewing churn
  • Give occasional visitors a proper experience instead of a workaround
  • Sell passes through the Member App or your public sign-up page, with no front desk involved

Advanced Analytics

Build your own dashboards and reports on top of everything FLiiP already tracks, from a ready-made template or a blank page. No exports, no spreadsheet gymnastics.

Why it matters

  • Track revenue, retention, and attendance the way you run your gym, not the way a report was built
  • Build dashboards per location and compare clubs side by side
See FLiiP Intelligence →

In-person payment terminals

Take card payments at the front desk with terminals that talk directly to FLiiP. Every tap lands on the right member profile, on the same billing system as your online payments.

Why it matters

  • One payment system across online, in-app, and front desk
  • No manual reconciliation between a standalone terminal and your member billing

AI Churn Predictor

FLiiP now flags the members most likely to cancel, weeks before they do. The AI reads attendance, booking, and payment patterns and hands your team a ranked list of who to reach out to first.

Why it matters

  • Catch quiet quitters while a conversation can still change their mind
  • Give your team a daily, ranked outreach list instead of a gut feeling
See how it works →

AI Receptionist

An AI receptionist that answers your phone day and night, in English and French. It greets prospects, answers questions about your gym, books tours, and texts back the calls your team misses.

Why it matters

  • Never lose a lead to voicemail again, including nights and weekends
  • Every call is logged in the CRM with a transcript, so follow-up is easy
Hear it handle a real call →

Smart payment retries

Failed payments now retry themselves at the moment they are most likely to succeed. FLiiP recovers declined cards automatically before they turn into unpaid balances or cancellations.

Why it matters

  • Recover revenue you were writing off, without staff chasing anyone
  • Members keep training instead of getting locked out over a card hiccup

Zone and access management

Control which doors, floors, and zones each membership opens, with access control from Gantner and Passport Technology wired straight into FLiiP.

Why it matters

  • Sell premium zones like sauna, recovery, or a 24-hour floor as their own memberships
  • Check-ins, access rights, and billing live on one member profile

The next release is already in motion.

Book a demo and see what is live today and what is coming next quarter.

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