+$27k/month in
18 months
+$30 average revenue per
client per month in 18 months
client per month in 18 months
Reduced churn rate
from 10% to 2%
from 10% to 2%
Introduction
Le Vestiaire is a gym with four locations in Montreal, Canada. They specialize in cross-training for all levels and emphasize the social aspects of training. They offer group classes, in person and online private training, nutrition consultation, and physiotherapy.
The Problem
Le Vestiaire partnered with FLiiP at their first location, after transitioning from another provider. Owners Karim and Manu were ambitious, but they felt that no matter how hard they worked, they weren’t able to achieve the growth they had envisioned when they opened.
Every day was a struggle to survive, not thrive. To make matters worse, they felt like they had no visibility on the important metrics that were critical to being able to run their business.
The Solution
FLiiP’s out-of-the-box sales and marketing tools, automations, actionable insights, and outstanding support made an immediate impact.
Since joining FLiiP, Le Vestiaire’s growth has been in overdrive. They’ve implemented tools to re-engage inactive clients, automate manual tasks, run better free trials, and make better sense of important business data. With steadily increasing memberships and revenue they’ve been able to open three new locations in three years.
Co-owner Karim feels like he now has the support he needs to become a better business owner.
Karim
Co-owner of Le Vestiaire
The Impact
Co-owner Karim credits FLiiP with helping to pull some key levers that got the business on track.
+$27k/month in 18 months (+47%)
Marketing automations and free trials helped Le Vestiaire create the revenue they envisioned when they opened their first location.
+$30 average revenue per client per month in 18 months
Le Vestiaire used FLiiP’s comprehensive suite of tools to offer new services, like online classes and personal training, and to launch an improved online shop.
Reduced churn rate from 10% to 2%
By implementing a follow-up process with inactive clients, Le Vestiaire was able to significantly reduce the number of clients walking out the door every month.
Now, “when people come here to train, they stay,” says Karim
Karim especially appreciates how easy it is to reconnect with inactive clients.
Karim
Co-owner of Le Vestiaire
Our customers save an average of 30% after making a switch from another provider
Conclusion
When they first opened, Karim was afraid of the numbers. Now he can’t get enough.
Karim
Co-owner of Le Vestiaire
The sky’s the limit for Le Vestiaire. With FLiiP in their corner, they can concentrate on building the next phase of their business instead of being overwhelmed just running in place. They’re confident that they have a partner that will continue to support their growth, and give them the insights that they need to make each day better than the last.
Go get em’, Karim and Manu!