Last update: September 22, 2023
Website or mobile app visitors
Like most Website or mobile app operators, FLiiP collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FLiiP’s purpose in collecting non-personally identifying information is to better understand how FLiiP’s visitors use its Website or mobile app. From time to time, FLiiP may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Website or mobile app.
FLiiP also collects potentially personally-identifying information like Internet Protocol addresses for logged in users and for users leaving comments on https://myfliip.com blog posts. FLiiP only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Obtaining your consent
What does my consent entail?
Your consent is valid only for the time necessary to achieve the purposes for which it was requested, which are described in greater detail below.
Please note that we collect, use and share only the personal information we need, unless the law allows us to handle it differently.
Can I withdraw my consent to the use of my personal information or refuse to provide certain information?
You can always withdraw your consent to the use of your personal information by contacting our Chief Privacy Officer, whose contact details are given below. You may also refuse to provide certain information at any time.
Keep in mind, however, that if you refuse to provide us with certain information or withdraw your consent to its use, we may not be able to provide you with all or part of our products and services, since certain information is essential to our customer relationships.
How we gather information
Certain visitors to FLiiP’s Website or applications choose to interact with FLiiP in ways that require FLiiP to gather personally-identifying information. The amount and type of information that FLiiP gathers depends on the nature of the interaction.
Data collected through the Website:
To enrich and perfect your online experience, FLiiP uses “cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Types of cookies we use:
- Session cookies: These are temporary and enable us to remember your actions during a single browsing session. Once the browser is closed, these cookies are automatically deleted.
- Persistent cookies: Primarily used for chat support, these cookies remain on your device after your browser has closed. They help us remember you over multiple sessions, offering a more personalized experience each time you visit.
- Third-party cookies: We utilize third-party cookies for specific purposes such as ads and analytics. These are set by domains other than ours and can track your activities across different websites, providing us with insights into user behavior and helping advertisers deliver more relevant ads to you.
Voluntary information submission:
When you provide information to us, either through a form or other means, we collect and retain the given data. This includes:
- Personal information: In order to complete a form, users need to provide, among other information, their name, email address and company name.
- Usage information: The date and time of your engagement as well as the source or platform from which your submission originated.
Data collected through the application:
By accessing the FLiiP application, users consent to the collection of certain personally-identifying information that is necessary for the function and operation of the application and its features. This includes, but is not limited to:
- Personal information: To create an account, users need to provide their name and email address. Then they can optionally give some additional personal information, such as their address, phone number, etc.
- Financial information: To be able to process payment in the application, users need to provide their financial information, although this is not mandatory.
- Geographical information: Approximate and precise location can optionally be shared by the users to enhance adaptability of the application.
Please be aware that we also collect personal information from the gyms that do business with us.
How we use information
We use this information for the following purposes of providing services and offering customer support when responding to inquiries and resolving issues. From time to time, we may also use this information to aid in providing a more personalized marketing and communications experience tailored to you.
Links to external sites:
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
FLiiP may collect statistics about the behavior of visitors to its Website or mobile app. FLiiP may display this information publicly or provide it to others. However, FLiiP does not disclose your personally-identifying information.
SMS and text messaging:
By providing your mobile phone number and opting in to receive SMS messages from us, you consent to our collection and use of your information. You can opt out of receiving SMS messages at any time by following the instructions provided in the messages or by contacting us directly. Please note that opting out may affect your access to certain services or information.
The email information you provide will only be used to send you the information you have subscribed to receive. We may also use your email address to communicate with you regarding your account and important notices about our services. You can opt out of receiving email messages at any time by following the instructions provided in the messages or by contacting us directly.
With whom do we share your personal information?
FLiiP also shares information when necessary with third party service providers, in categories such as data hosting, communication distribution, analytics, location, payment processors, integration partners, customer service integration, and access systems.
FLiiP also works with third parties such as service providers and integration partners.
FLiiP is engaged with service providers to handle the administration, and functionality of our services, Website and mobile app. In doing so, we may share personal information with these providers to facilitate the delivery of services on our behalf.
FLiiP customers have the option to integrate our services with external partners for expanded functionality, integrating services they already use with our own systems.
It’s important to note that our roster of service providers may undergo periodic changes as part of our ongoing efforts to refine and optimize our services. More information can be found below on how information is gathered, used, and protected.
These third parties may access or process personal information in the course of providing services to us. We limit the information we provide to these service providers to that which is reasonably necessary for them to perform their functions. You should be aware that their use of the information we provide to them is subject to legal restrictions, and that they are authorized to use your information only for the purpose of performing their functions. In fact, each of our contracts with our service providers contains commitments designed to protect the confidentiality of the personal information communicated. You should also be aware that information may be disclosed outside Quebec, as some of our service providers maintain facilities in elsewhere.
Finally, please note that if we need to make a decision about you, we will ensure that the personal information we use to make that decision is up-to-date and accurate.
Who has access to your personal information at FLiiP?
Access to your personal information is limited to FLiiP’s personnel, agents and representatives who require access in the performance of their duties. Thus, all our sales and support teams have access to your personal information in order to be able to offer you our products and services.
Our employees are trained and made aware of the importance of protecting personal information. They have access only to the personal information they need for the purposes of which it was collected. Access to their computer sessions and to our offices are secure.
How we protect information
The security of your information is important to us. Internally, we have established protocols to prevent, detect and mitigate the impact of potential data breaches. All data in our system is encrypted in transit. All security incidents are documented and recorded in a register of confidentiality incidents for a period of 5 years.
Any security incidents that are considered a privacy breach are reported to the appropriate authorities for investigation. We will also notify you if such an incident has occurred and concerns your personal information so long as doing so does not hamper an investigation on this regard.
Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. Accordingly, to the extent permitted by law, we cannot guarantee that information transmitted will not be lost, misused or altered, and we assume no responsibility for the information you transmit, nor for its use or misuse by you or any third party. You should always exercise care in handling and disclosing your information, in particular by avoiding transmitting it by unsecured e-mail.
We take your privacy seriously and continuously strive to maintain the highest standards of data protection. Our Chief Privacy Officer is responsible for overseeing our privacy practices and ensuring compliance with relevant privacy laws and regulations. On a regular basis, the Chief Privacy Officer conducts thorough reviews of our data handling processes, security measures, and third-party partnerships to identify and mitigate any potential risks to your privacy.
These reviews include an assessment of how information is collected, used, disclosed, and stored. Any necessary updates to our privacy policies, procedures, or agreements with third parties are made under the guidance of the Chief Privacy Officer to reflect evolving privacy best practices and legal requirements.
Where is your personal information stored?
Your personal information is stored on AWS servers. To access your personal information, simply contact our Chief Privacy Officer, whose contact details are given below.
How long do we keep your personal information?
Once the preservation period has expired, we ensure that your personal information is destroyed, by permanently disposing of it. Destruction is carried out in a safe and secure manner, in accordance with applicable best practices.
Your information privacy rights
You have certain rights regarding your personal information. It is imperative that you understand these rights. These include:
- The right to request access to the personally-identifying information we hold about you.
- The right to request corrections to inaccurate or incomplete information.
- The right to request the deletion of your personal information under certain conditions.
- The right to withdraw your previously given consent.
- The right to object to the processing of your personal information in certain circumstances.
- The right to request a copy of your personal information.
- The right to require us to cease disseminating your personal information or to de-index any hyperlink attached to your name that provides access to your personal information.
To do so, we invite you to contact our Chief Privacy Officer, whose contact details are given below.
947 de Carillon Street,
Chambly, Quebec, Canada, J3L 2Z9
You may also contact our Chief Privacy Officer to exercise your rights with respect to your personal information as set out in the previous section. Please note, however, that we will only consider a request for access or rectification of your personal information if it is made in writing, by a person who can prove his or her identity as the person concerned, in accordance with the applicable laws.
In any case, we promise to reply within 30 days of receiving your request.